Welcome to Coddled Creatures Question and Answer forum!
We have designed this forum to address commonly asked questions about "In Home" Pet Care.
Q. Does Coddled Creatures board pets in the homes of their staff ?
A. Boarding of pets in a home, for commercial purposes, is illegal in Bergen County. Therefore, we are unable to offer our clients this type of service.
Q Are pets ok at home alone?
A. Pets are happiest when they are with you, but since being with you is not always possible they are happiest being at home, in familiar surroundings, if you must leave them. We have not experienced any behavioral problems resulting from pets remaining at home and receiving in home pet care visits. We have also not experienced any pets becoming ill from diseases that are commonly passed among animals in group settings.
Q. Are Coddled Creatures staff members trained?
A. Yes. Coddled Creatures staff members have a comprehensive job description. Our staff members receive comprehensive training on basic obedience and handling techniques, dog communication, safety and pet emergency training, including how to administer medications, as well as training on basic security protocols. Our Pet Care Specialists continue to receive ongoing training as long as they are with Coddled Creatures. Read about our staff.
Q. How often will Coddled Creatures come to my home?
A. Typically an adult dog requires 2-3 visits per day and a cat 1-2 visits per day. Coddled Creatures also offers overnight service for your special pet.
Q. How long will Coddled Creatures stay at my home?
A. Coddled Creatures offers many types of visits, of varying duration, to accommodate the needs of your special pet.
Q. What time will Coddled Creatures come to my home to visit my pet?
A. Please click on this link for Coddled Creatures visit time ranges. Time Ranges
Q. I have a puppy or an elderly dog. Can I have the time ranges adjusted?
A. Yes. Coddled Creatures will modify the time ranges of our visits for puppies and elderly dogs. You may also wish to consider our overnight service.
Q. My dog really has to get to know someone first... would they be a candidate for in home care?
A. Coddled Creatures accepts well socialized dogs as clients. A well socialized dog pretty much accepts anyone and anything. If your dog is not a candidate for in home care, at this time, we would be happy to send our trainer to work with you on socializing your dog. We may then be able to consider them as a client at a later date. Learn more about our training program
Q. Will Coddled Creatures bring in my mail and water my plants?
A. Yes, as a courtesy, Coddled Creatures will water any indoor plants that you would like watered and will bring in your mail and newspaper.
Q. Is Coddled Creatures available on holidays?
A. Yes. Coddled Creatures is available 365 days per year, especially on holidays! Our client service representatives are at your service, to take your reservations, Monday through Friday between the hours of 8am to 4 pm.
Q. How long has Coddled Creatures been in business?
A. Coddled Creatures has been in business for over a decade. We were established in 1994.
Q. Is Coddled Creatures insured?
A. Yes. Coddled Creatures is insured and bonded.
Q. Do you have references?
A. Yes we have a large cadre of testimonials, posted to our web site, from satisfied clients. To view click on testimonials. Upon request phone numbers can be furnished if you would prefer to speak with some of our satisified clients directly .
Q. What happens if my pet becomes ill while I am away?
A. Coddled Creatures will contact you and, with your permission, take your pet to your Veterinarian for you. If it is an acute emergency Coddled Creatures will take your pet to your Veterinarian immediately and will contact you as soon as practical.
Q. What is your cancellation policy?
A. Coddled Creatures requires 48 hours notice for cancellation.
Q. How can I reach you if I arrive home early.
A. Our office is open M-F 8am to 4:00pm. If you arrive home after office hours then our Pet Care Specialist will arrive at your home for the next scheduled visit and you may then cancel all succeeding visits.
Q. Can I book online? Its so much more convenient.
A. Yes. Coddled Creatures has a very thorough and very user friendly online reservation system.
Q. How can I get a copy of my itemized bill?
A. You may login to our web site at anytime and obtain a copy of your itemized bill for any reservation you have placed in the past.
Q. Can I view and change my pet information online?
A. Yes. Coddled Creatures maintains a client and pet specific comprehensive database, with all of your pets needs, which you may access at any time.
Q. How does Coddled Creatures screen their staff?
A. Coddled Creatures checks references and conducts background checks on all of its prospective employees.